Customer
Assistance

How do I subscribe to one of your plans?
Joining Litegic is quick and straightforward. Just complete the form and pick the plan that suits you. New customers always get the first two weeks free. If you need to adjust your plan later, contact us and we’ll help you tailor it to your needs.

How much do you charge?
We offer several subscription options. You can choose between monthly plans or a pay-as-you-go model. Pricing depends on your selected plan and/or usage (usage-based billing applies only to pay-as-you-go). You’ll always know your costs upfront—no hidden charges, ever.

What are distributed warehouses I keep hearing people talk about?
We operate a large network of warehouses nationwide. When you sign up for Order Fulfillment, we place your inventory in locations closest to your customers. Orders are shipped from the nearest warehouse, saving you on shipping and providing your customers with fast delivery. It’s the best of both worlds!

What is the minimum monthly order volume for a business to participate in your fulfillment plan?
There are no minimum or maximum order requirements. You can operate your business as you wish, and we’ll handle your orders regardless of volume.

My business deals with hazardous and/or fragile materials. Can I participate?
Absolutely! We specialize in handling hazardous and delicate items. We are EPA certified and comply with all relevant regulations. We welcome your business!

One of my customer orders was undeliverable, what will happen to that shipment?
If an order is returned as undeliverable, the carrier will send it back to us. We’ll try to contact the customer and reship if possible. USPS may charge for return shipping, while other carriers may offer free returns for undeliverable packages.

Generally speaking, how long does it take you to process an order?
Orders received before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are handled the next business day.

Can Litegic help our business with overseas shipping?
Yes! We are experts in international shipping and provide a range of options at the best possible rates. Our network of shipping carriers is among the largest worldwide.

How much do you charge for packaging and/or shipping supplies?
There’s no charge! We provide free packaging and shipping materials for generic or unbranded boxes. If you prefer branded boxes, additional fees will apply.

How do I know if my website is compatible with Litegic’s system?
Litegic delivers a highly adaptable and scalable solution that works with most major eCommerce platforms. If your website is custom-built, we’ll collaborate with your developers to ensure seamless integration.

How long does it take for the entire integration process to take effect?
Our IT team is committed to fast and efficient integration so your customers experience uninterrupted service. Typically, integration takes just a few hours, and we ensure there’s no downtime even during maintenance.

Do I have to use your software? What if I choose not to?
While we recommend using our software, it’s not mandatory. Many customers appreciate our system for its centralized management and advanced AI and analytics tools, making it a top choice for eCommerce businesses.

How often can I expect to receive an invoice?
We invoice our customers weekly. You’ll get an automated notification when your invoice is ready.

What do I do if something on my invoice doesn’t seem right?
Just call or email us, and we’ll help resolve your question or fix any issues. Please notify us within 30 days to address any billing concerns.

How do I pay my bill?
You can pay using a U.S. bank account or with cryptocurrencies such as Ethereum, Bitcoin, or Litecoin.

If I choose to consolidate packages to maximize savings, will you charge me for the consolidation service?
No, we don’t charge for package consolidation. It’s a great way for you to save on shipping costs.

What discounts are available to customers?
We offer some of the best rates in the industry, plus several discounts. Check with your representative to ensure you’re getting all the savings you qualify for.