Our Features
PERSONALIZED SUPPORT
When you work with Litegic, you’ll receive VIP treatment. Regardless of your business size, every client is valued equally. Each customer is assigned a dedicated Personal Manager who serves as your main contact for all matters. Your Personal Manager will guide you through our services, options, and subscriptions, especially if you’re new. They’re also your go-to for any account or order concerns. This premium service is completely free, so you get outstanding support at no extra cost.
We aim to minimize wait times and provide you with a dedicated resource to quickly resolve any issues, ensuring minimal downtime. Our clients consistently praise their Personal Managers and the exceptional service they receive.
Litegic is always at the forefront of technology. We actively seek out, test, and implement new tech that brings real value to our clients. Technology can be a game-changer when used effectively. If technology isn’t your strong suit, let us handle it for you. We’ll manage the technical details and even train your team so you can fully benefit from the latest advancements.
Unlike many fulfillment companies that settle for the basics, we push boundaries! We adopt the newest technology and deliver innovative solutions to lead the way in Order Fulfillment, helping our clients stay ahead. Our advanced tracking, business analytics, and inventory management systems give you a competitive advantage.
We also proactively address potential challenges by implementing contingency plans and Advanced Protocols, allowing customers to set instructions for various scenarios. This enables our team to process orders efficiently, even when things don’t go as planned, resulting in faster processing and a better customer experience. Our technology, infrastructure, and processes are seamlessly integrated to provide the most efficient Order Fulfillment possible.
USER-FRIENDLY EXPERIENCE
Switching to a new system can be challenging, but Litegic offers one of the most user-friendly and adaptable platforms in the industry. Our easy-to-use interface and effective training will have your team operating smoothly in no time. Our system is highly flexible, allowing seamless integration with your current setup and other industry partners (suppliers, vendors, carriers, supply chain systems, and more).
You’ll be able to handle a wide range of tasks: placing orders, tracking shipments, generating reports, monitoring inventory, communicating with stakeholders, processing returns/refunds, managing accounting, and more. Instead of juggling multiple tools, you can manage everything from a single, unified system.
COMMITTED TO YOUR SUCCESS
We are fully invested in your business’s success and in ensuring your customers are well cared for. Our business thrives because of your clients, so your growth is our priority. Your success is our success, and we’re committed to helping you expand and prosper.
With a dedicated Personal Manager and a responsive customer service team available by phone, email, or chat, you’ll always have support when you need it. Take advantage of all our resources to serve your customers, grow your business, and maximize your subscription. We’re ready to go above and beyond to guarantee your satisfaction.
COLLABORATIVE INVENTORY
We’ve enhanced the Distributed Warehouse Network by introducing the innovative Shared Inventory Stock model. In this system, sellers offering the same product can pool their inventory, and orders are fulfilled from the nearest warehouse to the customer. Even if a seller doesn’t store inventory at a specific location, orders can still be fulfilled if the item is available in the shared stock.
We update inventory records in real time to ensure accuracy and proper accounting. The Shared Inventory Stock model enables lightning-fast order processing, often reducing fulfillment times from days to just hours.
We encourage all clients to consider joining the Shared Inventory program. Participation is subject to approval, and only a select number of sellers will be accepted to maintain strict quality standards. We regularly review inventory quality and other criteria to determine ongoing eligibility.
If you’re interested in joining Shared Inventory, contact us today to learn more and see if this model is right for your business.
Litegic offers a white-label solution, working discreetly behind the scenes. Your customers will never know we handled their orders. We never promote our brand to your clients. You can choose free, unbranded packaging materials, or for a small fee, use your own branded boxes and packing materials. We can also customize orders to your specifications.
DID YOU KNOW?
Do you think your business has more potential to unlock? If so, let Litegic review your business and provide advice on maximizing it. We can assist with growth, improving your return on invested capital (ROIC), and evaluating your business model.
Sonia Syngal
CEO – Old Navy
I want to express my gratitude to Litegic for their support in accelerating our processes. Your excellent service during our promotions was invaluable. Litegic has been outstanding in assisting Old Navy. Mistakes have been almost nonexistent. If you need to ship internationally, you can rely on these fulfillment professionals.
CUSTOMER SUPPORT
Litegic is committed to exceptional after-sales service, customer support, and satisfaction. If you have questions or need assistance with an order, please contact us. Our support team is available 24/7 to ensure your business and customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (note: you must be a customer with an active subscription to use the ticket system).
(800) 615-1406
